Política de reembolso

REFUND, CANCELLATION, AND SUPPORT POLICY.

At Stellar Tech, we strive to process and ship your tech gadgets as quickly as possible. Therefore, we kindly ask you to read our policies carefully before making a purchase.

1. Order Cancellations

24-Hour Window: You can request a cancellation and a full refund for your order within the first 24 hours after your purchase.

After 24 Hours: Once this timeframe has passed, your order has already been processed and shipped by our international distribution centers. Therefore, cancellations or modifications cannot be made while the package is in transit. You will need to wait until you receive the item to manage your case.

2. Returns and Refunds

Damaged or Defective Products: If your product arrives damaged, broken, or does not work properly, you have 7 calendar days from the receipt of the package to inform us.

Claim Process: To claim your warranty, you must send an email to our support team including:

Your order number.

Clear photos or a short video showing the flaw or defect of the product.

Once the condition of the item is verified, we will process a replacement at no additional cost or issue the corresponding refund. We do not accept returns for personal dissatisfaction or change of mind once the product has been delivered in optimal condition.

3. Contact and Support

If you have any questions about your order, international shipping status, or need technical assistance with any of your gadgets, our team is ready to help.

Support Email: stellartech.oficial@gmail.com

Support WhatsApp: 64119222 

Our customer service team responds to all inquiries within 24 to 48 business hours.